You may notice that this computer is not a 15 inch MacBook Pro laptop. Nope, it's a 24 inch iMac desktop computer. Which I had to go to Fed Ex to pick up AND THEN go back to Fed Ex to send back to Apple.
I spent an hour on the phone. On the first call, after 10 minutes a voice came on telling me the Apple store was closed, I should call back on January 2nd and IT HUNG UP ON ME!
When I called back, it took another forty minutes to:
1. Convince the person that I had, in fact, not received a Macbook Pro.
2. Get the shipping changed from Fed Ex to my house (this was also to have been done on December 22, 24 and 29.)
3. Be told that I would get a $75 store credit for my hassle in having to send the wrong shipment back.
4. Be told by a supervisor that I WOULD NOT be getting $75 store credit, because I had already been given $100 for the last mistakes by Apple (losing the MacBook Pro when it shipped) and that it was just too bad that I would have to make two extra trips to Fed Ex because Apple sent the wrong package.
My MacBook Pro is to be here on Friday. If that doesn't work out, I'm done.
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