Wednesday, January 02, 2008

No Macbook Pro for me. Oh no.

The more I thought about the rudeness of the last apple representative . . .

"So what if you had to go to the Fed Ex office three times in three days, take time off from work to do so (for the second Friday in a row) and spend an hour on the phone just because we shipped the wrong product to the wrong address? We might just send you the right product to the right address the third time we try this, even though in two days you're going to find out that I'm lying when I said we shipped you a Macbook Pro today. And why should Apple feel bad just because it takes a month instead of five days for you to get the the right, working computer?"

I cancelled the order. I figured they could send me a MacBook Pro encrusted in diamonds and rubies but every time I picked it up it would reek of hassle, frustration and lying customer service.

So you better get used to seeing the incomplete use of capital letters, since I don't have a shift key and won't for awhile.

p.s. Apple and the Better business Bureau will receive a letter of complaint, with tons of documentation. You cause me hassle, I can cause one back.


UPDATE FIVE MINUTES LATER - THEY STILL CAN'T GET IT RIGHT!!!


Items(s) Cancelled:
Change Date: January 02, 2008 10:20
_______________________________________________________________________________
Product # Product Description Qty Price Ext Price
__________ ______________________________ ______ ________ __________
MA895LL/A MBP 15/2.2/2x1GB/120-5400/128V 1 0.00 0.00


Item(s) Remaining:
_______________________________________________________________________________
Product # Product Description Qty Price Ext Price
__________ ______________________________ ______ ________ __________
MA895LL/A MBP 15/2.2/2x1GB/120-5400/128V 1 1,799.00 1,799.00

MA895LL/A MBP 15/2.2/2x1GB/120-5400/128V 1 0.00 0.00

Subtotal: $ 1,799.00
Sales Tax: $ 0.00
New Order Total: $ 1,799.00

So they still want to bill me for the computer I didn't get because they shipped me an iMac instead.

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