telephone support for iTunes is available from 8 a.m. to 5 p.m. Central Time. You need a little patience, but if you follow these steps, you will get a live person. Here's what to do:
1.) Telephone the following number: 800-275-2273. This is the Apple Care Service and Support Line.
2.) When you hear the recorded greeting, enter 70. The recording will very likely reject that entry at first. If so, try again.
3.) When you're prompted to say the product that you need tech support for, say "iTunes."
4.) When you're prompted to say what type of computer you're using, say "a Windows machine" or "Macintosh."
5.) When you're prompted to say whether you're calling on behalf of a school, answer "yes" or "no."
6.) This will get you a live person. Please note: You will need to state the serial number of your iPod before you can proceed.
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